Data Protection & Privacy Policy

Air Tickets Hub Ltd is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

When you book with us or make an inquiry, we may collect the following personal information:

• Full name, date of birth, and contact details (address, phone number, email).
• Passport details, visa information, and other travel-related documents.
• Payment information (credit/debit card details, bank details for refunds).
• Special requirements such as medical conditions, dietary needs, or mobility assistance (only where necessary and with your consent).

2. How We Use Your Data

Your data will only be used for the purposes of providing and arranging your travel services, including:

• Processing bookings, issuing tickets, and confirming reservations.
• Communicating with airlines, hotels, and other service providers on your behalf.
• Contacting you regarding your booking, changes, cancellations, or travel updates.
• Processing payments and refunds securely.
• Meeting legal, regulatory, and compliance obligations.

3. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Contract – to fulfill our agreement with you when you book travel services.
• Legal obligation – to comply with applicable UK and international travel regulations.
• Consent – where we need your explicit permission (e.g., for special category data).
• Legitimate interest – for internal business purposes, such as service improvements and fraud prevention.

4. Sharing Your Data

We only share your personal data with trusted third parties necessary to deliver your travel services, including:

• Airlines, hotels, and tour operators.
• Payment processors and banks.
• Government authorities (where legally required, e.g., immigration, security checks).

We do not sell your personal data to third parties.

5. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, and as required by UK law (e.g., financial records for 6 years).

6. Data Security

Air Tickets Hub Ltd uses secure systems, encryption, and strict access controls to protect your data against loss, misuse, or unauthorized access.

7. Your Rights

Under UK GDPR, you have the following rights:

• To access the personal Data, we hold about you.
• To request correction of inaccurate information.
• To request deletion of your data, where legally permissible.
• To restrict or object to processing of your data.
• To request data portability (transfer of your data to another provider).
• To withdraw consent (where processing is based on consent).

Requests can be made by contacting us (see details below).

8. Cookies & Online Privacy

When using our website, cookies may be collected to improve your online experience. You may adjust your browser settings to refuse cookies if preferred.

9. Contact Us

If you have any questions or concerns regarding this Data Protection & Privacy Policy, or if you wish to exercise your data protection rights, please contact us: 0203 3767 725 Or email us at info@airticketshub.co.uk.